All articles

MY RETURN HAS BEEN DELIVERED FOR A WHILE, BUT I DON'T HEAR ANYTHING?Updated 7 months ago

What to do if you don't hear about your return?

Sometimes you may not receive updates on the status of your return. This can be for a variety of reasons, including possible problems during the delivery process. Here are a few steps you can take if you haven't received information about your return:


  1. Check the elapsed time: Before taking action, it is important to check if the indicated time for processing your return has passed. If it has not, your return may still be pending. 

  2. Send delivery confirmation :If the indicated time for processing has passed and you still haven't heard back, please send us delivery confirmation to the address listed on the return form. This can help track your return and resolve any issues.

  3. Wait for Handling: Once we receive the confirmation of delivery, we will make sure everything is handled neatly. We will check the status of your return and take further action if necessary to ensure your return is processed correctly.

Conclusion

In conclusion, if the tracking code indicates that the package was delivered to the address provided, we will always process it cleanly. This is confirmation that we are committed to providing a fair and transparent service to our customers. We want to ensure that every order is handled with care and accuracy, and that includes returns and refunds. At Gard Pro, we strive to maximize customer satisfaction, and properly handling returns is an essential part of that.

Was this article helpful?
Yes
No